📝Frequently Asked Questions (FAQ)

1. How do I place an order?

You can browse our wide selection of African and Caribbean groceries on our website. Simply add items to your cart, then proceed to checkout. You’ll receive an email confirmation once your order is placed.

2. Do you deliver across Canada?

Currently, we deliver within the Greater Toronto Area (GTA) and select cities in Ontario. We’re expanding, so check back often or contact us to confirm delivery options for your location.

3. How long does delivery take?

Orders are typically delivered within 1–3 business days. At checkout, you’ll see available delivery times and dates based on your location.

4. What are the delivery charges?

Delivery fees vary by location and order size. You’ll see the exact delivery charge at checkout before confirming your order.

5. Can I pick up my order instead of delivery?

Yes. We offer local pickup options for customers who prefer to collect their groceries directly. Pickup details will be provided at checkout.

6. What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payments. Cash on delivery may be available in select areas—please contact us to confirm.

7. Can I return or exchange items?

For health and safety reasons, we cannot accept returns on fresh groceries. However, if an item is damaged, missing, or incorrect, please contact us within 24 hours of delivery, and we’ll resolve the issue promptly.

8. What if an item I ordered is out of stock?

If an item becomes unavailable after you place an order, we’ll contact you to suggest a replacement or issue a refund for that item.

9. Do you sell wholesale or bulk quantities?

Yes. We supply restaurants, caterers, and stores with bulk African and Caribbean groceries. Contact us directly for wholesale inquiries.

10. How can I contact customer support?

You can reach our team via the Contact Us page, by email at, or by phone during business hours. We’re always happy to help.

11. Do you offer special promotions or discounts?

Yes. Subscribe to our newsletter or follow us on social media to stay updated on promotions, new arrivals, and seasonal discounts.